Quite a lot of us are uncomfortable and ambiguous about our relationship with such social media as Facebook, yet its hold is strong. Within youth work practice itself there is concern about young people’s digital literacy.  Personally, I’ve felt in danger of being smugly ignorant, content, despite the occasional doubt, to google to my heart’s content. My complacency has been shattered by Shoshana Zuboff’s compelling thesis that we are living through the latest phase in capitalism’s evolution, the emergence of ‘surveillance capitalism’. An excellent introduction to her argument is to be found in a Guardian interview, ‘The goal is to automate us.‘ I would urge you to engage with her thoughts.
‘It [surveillance capitalim] works by providing free services that billions of people cheerfully use, enabling the providers of those services to monitor the behaviour of those users in astonishing detail – often without their explicit consent.’
Some quotes from Shoshana Zuboff to whet your appetite
Surveillance capitalism is a human creation. It lives in history, not in technological inevitability. It was pioneered and elaborated through trial and error at Google in much the same way that the Ford Motor Company discovered the new economics of mass production or General Motors discovered the logic of managerial capitalism.
Nearly every product or service that begins with the word “smart” or “personalised”, every internet-enabled device, every “digital assistant”, is simply a supply-chain interface for the unobstructed flow of behavioural data on its way to predicting our futures in a surveillance economy.
Once we searched Google, but now Google searches us. Once we thought of digital services as free, but now surveillance capitalists think of us as free.
Democracy has slept while surveillance capitalists amassed unprecedented concentrations of knowledge and power. We enter the 21st century marked by this stark inequality in the division of learning: they know more about us than we know about ourselves or than we know about them. These new forms of social inequality are inherently anti-democratic.
It is a form of tyranny that feeds on people but is not of the people. Paradoxically, this coup is celebrated as “personalisation”, although it defiles, ignores, overrides, and displaces everything about you and me that is personal.
So what is to be done? In any confrontation with the unprecedented, the first work begins with naming. Speaking for myself, this is why I’ve devoted the past seven years to this work… to move forward the project of naming as the first necessary step toward taming. My hope is that careful naming will give us all a better understanding of the true nature of this rogue mutation of capitalism and contribute to a sea change in public opinion, most of all among the young.
I’ve ordered the book with some trepidation. It’s over 700 pages long. Even when I claimed to be a Marxist, I was of the cultural rather than the economic sort. And I failed Maths ‘O’ level three times. Wish me luck and I’ll report back.
The Age of Surveillance Capitalism
The Fight for the Future at the New Frontier of Power
Shoshana Zuboff published by Profile
- See Nuala Connolly’s chapter 25, ‘Young People, Youth Work and the Digital World’ in Thinking Seriously about Youth Work – available online as a pdf.